Holiday FAQ

Answers to the most frequently asked questions from UK holiday makers.

A deposit is required for any holiday generally up to 10 - 12 weeks before departure in the region of £150.00.

On occasion a larger deposit is necessary if flights need to be pre-paid in full. Check at the time of booking.

The holiday balance is required within a 10 - 12 week period before departure unless flights need to be prepaid in full.

Mostly holidays are cancelled at loss of deposit until 10-12 weeks before departure. This can vary between companies.

However if the holiday is cancelled by the Operator for their own reasons or Foreign Office advice the deposit is often refundable.

Absolutely YES. Medical, re-patriation and for your belongings.

If you are taken ill or have an accident while out of the U.K. and you do not have travel insurance you will be liable to settle any medical bills yourself.

Worst still you may require a Medevac that can easily run into a 5 figure sum - again you will be liable for the costs without suitable insurance.

Having suitable insurance may help you recover costs in the event of your being unable to travel in such instances as illness prior to starting your travel.

The holiday price generally includes flights and accommodation.

Transfers (see FAQ 6 below), flight meals and baggage (see baggage section below FAQs 11 - 14) are often added at extra cost.

Coach transfers are often included and we will advise accordingly. We can always give an upgrade to private transfers or indeed car hire.

This can vary by operator but generally - yes. However if within 10 - 12 weeks before departure this cannot be changed to a later date.

This means that the operator has total control of the choice of accommodation in resort. ie. Mallorca can be anywhere on the island.

This sometimes is clarified as self catering, half board or all inclusive and usually but not always guarantees a minimum standard but not necessarily balcony or sea view or air conditioning.

It can vary from 2 to 3 weeks before departure.

Sue will always chase them and and of course deliver if they cannot be collected.


This depends on the airline and aircraft type - usually 20 kg (44 lbs) per person. Check before travelling.

The limit applies to a person and not the bag so in theory 2 people could have a bag with 30 kg (66 lbs) one with 10 kg (22 lbs).

No bag can be checked in weighing more than 32 kg (70.4 lbs) however, this limit can now be as low as 23 kg (50 lbs) per bag.

One bag and one laptop-sized bag, handbag or briefcase per person that you are able to place unaided in the overhead lockers are permitted.

Weight limits of cabin baggage vary from airline to airline from as low as 3 kg (6.6 lbs) to as high as 23 kg (51 lbs) or even no weight limit at all.

Yes but there will be an extra charge - check with your airline before travelling.

Small quantities of liquid may be taken on board provided:

The containers are no larger than 100 ml (3.5 fluid oz), each different liquid is in a separate transparent re-sealable container which you must provide with a maximum size of 20 cm x 20 cm or 8 inches x 8 inches or one litre capacity.

Infant milk and certain medication can be taken on by prior request with the airline.

Certain countries will require immunisation - check with your G.P.

Immunisation is particularly important for malaria or yellow fever.

Certain countries will require visas or have passport restrictions. Sue will advise you before you book.

Up to between 28 and 32 weeks into your pregnancy unless you have been advised not to by your doctor but insurance cover can vary.

Ask Sue to check with your airline before booking.

It is highly recommended to pre-book your outbound & inbound ferry tickets during the high and peak seasons.

Two of the busiest public holidays in Greece are the Orthodox Easter & August 15th.

The Greek ferries can be full a few days before August 15th right into the first few days of September.

We can arrange any regional flights when you book your holiday.

Please bear in mind that the aircraft used on many of the flights have a passenger capacity of only up to 35 with a baggage allowance in the hold of 15kg per person.

Seats are often booked early during high and peak seasons.

Yes, by email, on my office number or on my mobile. I will try to reply immediately or as soon as I possibly can. If telephoning please don't forget you may be in a different time zone to the U.K.

Email - Use the form on the Contact page.

Office Hours - Telephone: +44 29 2125 2262.

Out Of Office Hours - Mobile: +44 7859 830429 - Emergencies only please!

Book your holiday with confidence Global Protection Guarantee