Your holiday starts here!

Holiday FAQ


1. Do I need to pay a deposit for my holiday?

A deposit is required for any holiday generally up to 10 - 12 weeks before departure in the region of £150.00.

On occasion a larger deposit is necessary if flights need to be pre-paid in full. Check at the time of booking.

2. When do I need to make my final payment for my holiday?

The holiday balance is required within a 10 - 12 week period before departure unless flights need to be prepaid in full.

3. What happens if I need to cancel my holiday?

Mostly holidays are cancelled at loss of deposit until 10-12 weeks before departure. This can vary between companies.

However if the holiday is cancelled by the Operator for their own reasons or Foreign Office advice the deposit is often refundable.

4. Do I need holiday insurance?

Absolutely YES. Medical, re-patriation and for your belongings.

If you are taken ill or have an accident while out of the U.K. and you do not have travel insurance you will be liable to settle any medical bills yourself. Worst still you may require a Medevac that can easily run into a 5 figure sum - again you will be liable for the costs without suitable insurance.

Having suitable insurance may help you recover costs in the event of your being unable to travel in such instances as illness prior to starting your travel.

I would like to point out my insurance page and suggest that clients go on-line for a quote, book on-line and download the policy.

CLICK HERE

5. What is included in the price of my holiday?

The holiday price generally includes Flights and Accommodation.

Transfers (see FAQ 6 below), Flight Meals and Baggage (see baggage section below FAQs 11 - 14) are often added at extra cost.

6. Are transfers included?

Coach transfers are often included and we will advise accordingly. We can always give an upgrade to private transfers or indeed Car Hire.

7. Can I change any part of my holiday after I have booked?

This can vary by operator but generally - yes. However if within 10 - 12 weeks before departure this cannot be changed to a later date.

8. What is an 'allocated on arrival' holiday?

This means that the Operator has total control of the choice of accommodation in resort. ie. Majorca can be anywhere on the Island.

This sometimes is clarified as Self Catering, Half Board or All Inclusive and usually but not always guarantees a minimum standard but not necessarily Balcony or Sea View or air conditioning.

9. When will I get my flight tickets?

It can vary from 2 to 3 weeks before departure.

Sue will always chase them and and of course deliver if they cannot be collected.

10. Can I check in on-line?

Yes.

11. What are check in baggage weight limits?

This depends on the airline and aircraft type - usually 20 kg (44 lbs) per person. Check before travelling.

The limit applies to a person and not the bag so in theory 2 people could have a bag with 30 kg (66 lbs) & one with 10 kg (22 lbs).

No bag can be checked in weighing more than 32 kg (70.4 lbs) however, this limit can now be as low as 23 kg (50 lbs) per bag.

12. What type of cabin baggage can I take and what are the weight limits?

One bag and one laptop-sized bag, handbag or briefcase per person that you are able to place unaided in the overhead lockers are permitted.

Weight limits of cabin baggage vary from airline to airline from as low as 3 kg (6.6 lbs) to as high as 23 kg (51 lbs) or even no weight limit at all.

13. Can I increase my baggage allowance?

Yes but there will be an extra charge - check with your airline before travelling.

14. Can I take liquids on-board my flight?

Small quantities of liquid may be taken on board provided:

The containers are no larger than 100 ml (3.5 fluid oz), each different liquid is in a separate transparent re-sealable container which you must provide with a maximum size of 20 cm x 20 cm or 8 inches x 8 inches or one litre capacity.

Infant milk and certain medication can be taken on by prior request with the airline.

15. Do I need immunisation?

Certain countries will require immunisation - check with your G.P.

Immunisation is particularly important for malaria or yellow fever.

16. How do I know if I need a Visa?

Certain countries will require Visas or have passport restrictions. Sue will advise you before you book.

17. Can I fly when pregnant?

Yes, up to between 28 and 32 weeks unless you have been advised not to by your doctor but insurance cover can vary.

Ask Sue to check with your airline before booking.

18. Do I need to pre-book my ferry tickets if I am visiting the Greek Islands?

It is highly recommended to pre-book your outbound & inbound ferry tickets during the high and peak seasons. Two of the busiest public holidays in Greece are the Orthodox Easter & August 15th. The Greek ferries can be full a few days before August 15th right into the first few days of September.

19. Can I fly onto a Greek Island?

Some islands have international airports - some have regional airports.

We can arrange any regional flights when you book your holiday. Please bear in mind that the aircraft used on many of the flights have a passenger capacity of only up to 35 with a baggage allowance in the hold of 15kg per person. Seats are often booked early during high and peak seasons.

20. Can I contact you when I am away on my holiday?

Yes, by email, on my office number or on my mobile. I will try to reply immediately or as soon as I possibly can. If telephoning please don't forget you may be in a different time zone to the U.K.

Email: go to www.susanwatt.com and use the form on the Contact page.

Office Hours - Telephone: +44 29 2125 2262.

Out Of Office Hours - Mobile: +44 7859 830429 - Emergencies only please!